Running a business is expensive, especially one in the medical field. Businesses today have to spend a lot of money to make money and many simply can never recover after putting out large amounts of capitol to build and grow their business.
What sort of expenses do medical business owners face? Some of the many expenses for a business owner include:
- Supplies – Medical supplies are certainly not cheap and they need to be replenished often, especially if you have a booming business. Syringes, paper products and chemicals are all required in order to give your patients the care that they need.
- Payroll – You probably have at least one member of your staff, such as a secretary or a nurse, and this person needs to get paid. If you have a larger staff, then you have even higher labor costs. Add into payroll the cost of taxes and benefits and you definitely need to ensure that your business is turning a profit in order to pay the bills.
- Everyday Business Bills – Leasing out an office can be quite the expense. Even if you own your office, you still have to pay for the electricity and other costs, such as insurance. Keeping a physical office up and running is definitely not cheap.
- Computers and Other Hardware – Computers can be incredibly expensive and if your medical office is not affiliated with a hospital or medical center, these may be a cost that comes right out of your pocket. Phones, printers and fax machines can also be incredibly costly to your bottom line. Add to that the fact that you have to purchase software that will constantly need to be updated and you can find yourself spending a large amount of money on computers and other hardware.
These are just some of the many costs that you must think about on a regular basis as a business owner. In order to pay for all of these costs, you need to have happy, regular patients coming in your door often. If your patients are not pleased with your service or are not able to get in touch with you when they need you, you could end up losing large amounts of businesses. No business means no money to pay the ever growing costs of keeping your office thriving. This means that you need to have someone answering your important customer phone calls even after hours or during busy times of the day. Yet, how can you make this happen when it is so expensive to pay an employee to stay late in the evening? You can turn to a medical answering service.
The Benefits of a Medical Answering Service
What is a medical answering service? This is an option for office owners in the medical field to forward calls to a live operator call center after hours and during the busiest hours of the day. The live operators are knowledgeable and friendly and are thus able to assist your patients when you can’t be there.
The service can then forward on any important messages to you so that you can take care of your patients as they need to be. You don’t have to worry about missing calls and your patients don’t have to feel as if they are being ignored.
An answering service will handle your clients with the utmost care, even using a script that you have drafted for them. You get the peace of mind of knowing that your valuable patients are being tended to and you do not have to pay the salary of another employee to stay after hours.
Cut your office costs and keep clients happy with a live answering service.
Kurt Duncan is the Director of Operations of MedConnectUSA.com. MedConnectUSA is a leading medical answering service and has been serving the healthcare industry since 1991.