Freight forwarding companies are charged with managing the logistics of moving exported and imported goods from one place to another. If you’re in the market for one, there are certain things that you should avoid at all costs. By being aware of the warning signs of a less-than-ideal freight forwarding company, you should be able to avoid a lot of frustration, wasted time and wasted money. Whether you need heavy equipment shipping services or other assistance, be sure to avoid companies that exhibit the following traits.
- It Doesn’t Have the Right ConnectionsThe best freight forwarding companies have connections with many different airlines and small business shipping companies. It will be able to use those connections to get you the best deals. Steer clear of freight forwarding companies that clearly don’t have very many useful connections or alliances.
- It Isn’t Careful with Your GoodsYou should be completely confident in a freight forwarder’s ability to handle your products with care. A good way to make sure that this is the case is by checking the company’s policies about handling goods, or by checking online reviews.
- It Doesn’t Seek Your Input or Make the Right Judgment CallsTop-quality freight forwarders always check with their clients to find out whether any special handling needs are required. For example, your goods may need to be transported in climate-controlled conditions. Experienced freight-forwarding companies know to ask these types of questions. The right company will also be able to make judgment calls when needed. This is especially important when it comes to container loads. The wrong decision could cause major delays and other problems.
- It Isn’t Diligent about Document Preparation and OrganizationYou shouldn’t have to worry about filling out the right documents or filing them in the right places. Your freight forwarder should do that for you. If a freight forwarder that you are considering doesn’t offer this basic service, you should cross it off your list.
- It Isn’t Up to Date on Current RegulationsWhether you’re hiring a forwarder for heavy equipment shipping or other services, you should be satisfied that it is up to date on current regulations. If not, your goods could be lost or get held by the authorities.
There are plenty of freight forwarding companies out there, and there’s no reason to settle for any company that doesn’t meet and exceed your expectations.
Mercedes Potter is a part of an elite team of writers who have contributed to hundreds of blogs and news sites. To read more of her blog posts, follow her @CedesPotter.